Thursday, January 6, 2011

And Do It With a Smile

What happens when patients are treated like "customers"?

A woman comes to the ER with shortness of breath and chest pains.
Fix me! She cries.
But I won't take any nebulizer treatments or wear oxygen.
You can't draw any of my blood or do any of those "expensive" tests.
Could you also order me some lunch, turn on the TV, and hand me the phone?

What's taking you so long to help me? I'm fading fast...

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